Fliplearn Education Private Ltd. (hereinafter referred to as “we, our and us”) are one of the leading edtech company, incorporated in India and we provide for personalised smart learning for competitve exams as well as prime classes starting from pre-nursery to Class 12th.
INFORMATION PROVIDED BY YOU
The information provided by you will be categorised as “personal information” and such information will be used, retained and protected by us as per the guidelines provided by The Information Technology Act, 2000, Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, Personal Data Protection Bill, 2018.
We may use the information provided by you to get in touch with you from time to time in order to provide you with the services or products asked by you. Apart from this we may provide you with any relevant information, required notices and marketing promotions. We may further ask you to provide us with any extra information that can help us serve you better.
If the credentials provided by you are correct then we will not differentiate on who is using the application so as to provide you with best services and easy access to any information you may require from us.
USE OF PERSONAL INFORMATION
We use the information collected from you to for providing you best possible services and conduct research and analze trends to understand your learning patterns and requirements. We may use your data to create a behavioral pattern and provide you with personalised content which simpllifies everthing for you so that you can make the best use of our services.
In order to create personalised matter for you, we will send you email notices or contact you to communicate about related services, products and benefits to help you improve your experience.
AUTOMATIC INFORMATION COLLECTION
Our system collects information that is sent over the internet without your control. Some examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the internet; login; email; password; computer and connection information such as browser type and version, operating system, and platform; course enrolled history, which we sometimes aggregate with similar information from other users to create features, reports such as popular courses, most used features etc; the full URL click stream to, and from our Platform, including date and time; cookie number; courses or videos you viewed or searched for; the email id you used to call our customer service.
During some visits we may use software tools to measure and collect session information, including page response times, download errors, length of visits to certain page, course and videos, page interaction information (such as scrolling, clicks and mouse overs), and methods used to browse away from the page.
We may, in order to serve you better, share your information with a third party who may work on behalf of us to provide you with the desired services or to help us communicate with you or to maintain our platform. These contractors do not have the right to disclose the information further.
We may have to use Personal Information without reference to any persona or identity for research, statistical analysis and business intelligence purpose and may transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.
All our employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every User’s sensitive personal data and information.
Your Personal Information may also be shared with third parties who have a need or authority to receive such information, if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to comply with (i) in response to any authority having to receive such information under law (ii) any order of court (iii) detect, prevent, or otherwise address fraud, security or technical issues (iv) protect against harm to the rights, property or our safety, our users or the public as required or permitted by law.
On unaffiliated sites, we may display interest-based advertising using information you make available to us when you interact with our Platform, content, or services. Interest-based ads, also sometimes referred to as personalised or targeted ads, are displayed to you based on information from activities such as subscription on our Platform, visiting sites that contain our content or ads. In providing interest-based ads, we follow applicable laws. We do not associate your interaction with unaffiliated sites with your identity in providing you with interest-based ads.
We do not provide any personal information to advertisers or to third party sites that display our interest-based ads. However, advertisers and other third-parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalised ad or content are part of the group that the ad or content is directed towards (for example, users in eastern India who bought or browsed for literature books). Also, some third-parties may provide us information about you (such as the sites where you have been shown ads or demographic information) from offline and online sources that we may use to provide you more relevant and useful advertising.
We have uncompromising security measures in place to prevent you from any harm, loss, misuse on the basis of information provided by you. After you have provided us with your personal information we ensure it’s safety as we adhere to all the security guidelines provided under law.
RETENTION OF DATA
We may retain your personal data only as long as may be reasonably necessary to satisfy the purpose for which it is processed. We may alter this practice according to legal and business requirements.
We believe that you are using our services with free will and have agreed to our policies with informed consent. Once you register to our site, you give us access to your personal information and we deem your consent to use such information for your benefit. Further, we may process your information in a manner to collect, store, delete, use, combine, share, transfer, disclose it so that you can get the utmost benefit from our services.
We shall try our best to address your complaints at our earliest. You may contact us at:
Postal Address: Plot No. 29, 1st Floor, Dynamic House, Sector 18, Gurugram, Haryana 122008
Phone:1800 103 0362 from 9:00 am to 6:00 pm